Soft Services includes Catering, Cleaning, Waste Management, Security, Reception, Switchboard, Reprographics and numerous other non-engineering related disciplines.
Soft services requires a different management approach to that of hard services (HVAC, lifts, electrical distribution, etc). All too often we see technically competent FMs struggling with soft services. DCT Facilities Management have a wealth of experience to draw upon, to advise you on all your soft services issues. We have a refreshingly different approach to the management of soft services, be they in-house / self delivered or outsourced.
We frequently help clients with assessments of output levels, staffing levels, training, skills-gap analysis, self delivery versus outsourcing, benchmarking, performance metrics, business risk, and so forth.
Whether you are looking to review, audit, benchmark, bundle services or invite tenders, we can help you with all aspects of the process. We can help you Streamline, Maximise and Deliver outstanding FM.