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Clients come to us because they have a property or FM problem to solve. Often they have reached a point in their FM operations where it is time to stand back and take stock, of what they do and how they do it. Our engagement often starts with a simple telephone call or email exchange. Perhaps these questions (all from past or present clients) reflect your initial thoughts:

  • What innovations / ways of working could be introduced to accommodate improved agile working?

  • If outsourcing (in full or in part) is recommended, what real-world value does this bring in terms of delivering for our brand?

  • To what extent is our FM operation consistent with industry benchmarks and best practice (Service Delivery, Structure and Cost)?

  • What changes could be made to improve efficiency, service and cost or it is simply OK as it is?

  • The police have just removed 1,200 drugged up ravers from our office block. The whole building is trashed can you help us?

  • I’m attaching an organisational diagram, if starting completely afresh, would this change your approach for this service and how?

  • Could you undertake a desktop analysis of Internal Service Delivery?

  • How can you help me professionalise our current Facilities Department?

  • We don’t need to do anything with the budget, what can you do to better our position?

  • There is no money in the budget for training, but the team are stale and getting left behind – can you help?

  • Is our FM department delivering common practice let alone best practice?

  • Minimum wage, Living wage, London Living Wage – what is the difference? Is it a legal requirement?

  • We’ve made all the cost efficiencies we need to, what is the next step to improving service delivery?

  • How do I motivate the facilities team?

  • Have we got the best contractors working for us?

  • Why should I choose to work with you?

  • Are our FM staff very loyal to us or are they actually un-employable elsewhere?

  • How do we get access to best practice?

  • Can we introduce continuous learning to our Facilities team?